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Delivery Info
Delivery: Worldwide Official-Merchandise.Net aims to despatch all orders within 5 working days. All goods are delivered by either first class Royal Mail Recorded Delivery for Normal Service, which can take up to 9 working days. Delivery to the rest of the world is by air mail. Official-Merchandise.Net cannot be held responsible for delays that may occur during transit. In the unlikely event that your order has not arrived within 30 days you will be entitled to a full refund.
Postage Costs These are calculated using your delivery address. Follow the instructions on the website to see your total packaging & carriage costs. Any charges or custom's entry fees charged on entry to the delivery address entered on your order are the sole responsibility of the customer. Official-Merchandise.Net shall only be liable for an charges should goods be despatched outside the United Kingdom.
Right to Cancel, Return and Exchange Goods You have the right to cancel any order that you have placed with us or return or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered to you provided you have not used the product or, in the case of software, audio or visual products, have not unsealed its packaging. This right does not apply to any products which we have made or customised specifically for you or to any products which by their nature have a limited lifespan and does not affect your statutory rights.
In particular, your attention is drawn to your statutory right to cancel the contract by written notice to us within seven working days from the day after that on which you receive the goods. If you wish to exercise this statutory right:
You should return the appropriate item(s) to our address at Official-Merchandise.Net, 39 The Phylog, Whitchurch, Cardiff, United Kingdom CF14 1DZ. Please quote your original order reference, your name address and contact telephone number, and the nature of the return.
All goods must be returned at your own cost unless they are faulty. If you are exchanging items we will pay for the cost of sending replacement items to you.
If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
Faulty Goods In the unlikely event that any item is found to be faulty in anyway Official-Merchandise.Net will offer a full refund or an exchange but will have no further liability to you.
Cancellation, Returns and Exchange Procedure If you wish to cancel an order or return or exchange any item purchased from this website you should return the appropriate item(s) to our address at Official-Merchandise.Net, 39 The Phylog, Whitchurch, Cardiff, United Kingdom CF14 1DZ. Please quote your original order reference, your name address and contact telephone number, and the nature of the return.
All goods must be returned at your own cost unless they are faulty. If you are exchanging items we will pay for the cost of sending replacement items to you.
If an order is cancelled or goods are returned within 7 days of delivery, a refund for the cost of the purchase price will be credited to your credit card within 5 days of your notifying us that you wish to cancel your order or returning the goods to us as the case may be.
Refunds for faulty good will be credited to your credit card within 5 days of the return of the goods.
Comments and Complaints If you have any complaints or comments about our web site or any of the products supplied to you, please contact us either through the Contact Us section on the website.
Governing law These conditions of sale and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England & Wales whose courts shall be courts of exclusive competent jurisdiction.
